FAQS
what's a quest?
A quest is a labour of love. A journey to find out something important. You may already be on one. A lot of quests feature locked doors and magical passwords. This may be an admission of past failures, but it’s best to check what you should bring in advance. You don’t want a prohibited item costing you the quest!
Date, Time & Location
Date
Saturday 29th and Sunday 30th May 2027
Timings
Event Start Time: 12:00
Last Entry: 20:00
Event Finish Time: 23:00
Site Address
Ashton Court Estate, Long Ashton, Avon, Bristol
What3Words (approximate): ///Museum.Model.Tight
Pedestrian Access via Kennel Lodge Road, BS3 2JT
What3Words (approximate): ///Spark.Smashes.Spark
TICKETS
Our primary provider is Eventcube. When you purchase a ticket, you will be sent a confirmation email. Please double check your junk and spam inboxes for this if you can’t see it in your inbox. Actual tickets won’t be sent until 1 to 2 weeks before the event.
To get your confirmation re-sent or to check on your order, please go to EventCube Customer Service. Here you can enter your email address to have the confirmation email of any current orders resent, and use the order tracker to confirm purchase status. Please remember to double check your spam, junk and promotional inboxes as the email can be filtered incorrectly sometimes.
If that doesn't work, there may have been a typo in the email address when buying the tickets. Please email enquiries@lovesavestheday.org to chase up any persistent issues.
Please only buy tickets from authorised agents. Beware of touts and unauthorised ticket agents selling tickets as there is no way to guarantee their authenticity. You will be refused entry if you attempt to use a counterfeit ticket. Please note that tickets are non-transferable.
We firmly believe that everyone should be able to attend live events, see their favourite artists and experience those moments of communal joy which makes festivals so special. We have a ticket scheme in place to give those on lower income the opportunity to come to Love Saves The Day for a reduced price ticket. Please email enquiries@lovesavestheday.org to find out more information about applying.
Payment Plans are available through SplitPay by Eventcube, so you can split the cost of your ticket over multiple months. Eventcube will hold all payment plans until complete, please contact them directly for any queries. Please see our Terms and Conditions for full details about the payment plan.
Unfortunately, all tickets are non-refundable. Nearer to the event date we’ll open resale options through Tixel, a secure site that allows fan-to-fan sales.
If you have purchased refund protection and believe you have a legitimate exemption to the refund rule, you will need to contact EventCube customer support. Refund protection is a service provided from Ticketplan via EventCube, it doesn't necessarily cover all circumstances. You can contact them directly to query this but see their terms and conditions here.
After a huge demand for this scheme last year, we are revising how we offer this scheme. We will be sharing more information on our socials and through mailers once the scheme is up and running.
ACCESSIBILITY ♿
Please go to our Accessibility page here to read our full provision and for more info on how to register.
We have the following accessible provisions at the festival:
- Personal Assistant / Companion Ticket
- Viewing Platforms
- Accessible Parking
- Accessible Toilets
- Lowered Bar Areas
If you would like to register to use any of these facilities, first purchase your ticket through our website, and then follow the steps outlined on our accessibility page. If you have any queries or need clarification about the accessible facilities at the festival please email accessibility@teamlove.org.
Please note that submission of the form alone does not automatically guarantee eligibility for use of the accessible facilities. If you have any queries about eligibility, please contact us prior to purchasing your ticket at accessibility@teamlove.org.
Our accessible facilities will only be available to ticket holders who have pre-registered their requirements. This is to ensure that we have time to put appropriate provisions in place on site. Please complete the form no later than 23rd April 2027. Information packs will be sent out to anyone who has successfully registered before the event.
Ashton Court is an open green-field site. It has some limited tarmac paths on the peripheral entrances and exits, however most of the space involves inclines and uneven terrain. While there will be some sheltered areas (some small tents and marquees), it is predominantly an open-air event. Ground conditions are therefore weather dependent; if we experience extreme weather the ground has a tendency to become muddy and the grass may well get churned up. This means that mobility across the site may become compromised. We ask you to consider this before purchasing a ticket.
For a full breakdown of site accessibility, please check out our accessibility page here. There is more information on the accessibility page concerning:
- Induction Loops
- British Sign Language (BSL) Interpreters
- Assistance Dogs
- Strobes
- Medical Services and Welfare Are
- Accessoloo
- Diverse Sensory Calm Space
If you have any queries, please contact accessibility@teamlove.org or call 0117 941 1611
Please note: The disabled access facilities are for festival goers with permanent disabilities. Unfortunately, pregnancy and those with recent or temporary injuries such as broken legs, hip replacements etc do not qualify.
This is predominantly an open-air event, and while there will be some sheltered and seated areas, most stages and viewing platforms will be uncovered. Please consider this and prepare for the increasingly unpredictable and adverse British summer. We recommend you bring:
- Packable clothing such as waterproof coats and ponchos
- Hats
- Sunglasses
- Empty water bottles which you can refill for free on site
- Sunscreen
- Hand fans
Ground conditions are also weather dependent; if we experience extreme weather the ground may become muddy and the grass may well get churned up, so appropriate footwear and caution with mobility aids is advised. In extreme heat, the ground may become dusty so those with sensitivities or allergies should come prepared with dust masks and any medications in their original packaging and with prescription labels.
If you take any medication regularly and need to bring it with you, please make sure it is in the original packaging with your prescription label on it. If you have queries regarding bringing prescription medication please contact accessibility@teamlove.org.
ADMISSION & AGE POLICY
Love Saves The Day is an 18+ event. ID will need to be provided on the door and may also be asked for on the bar to verify your age where we operate a Challenge 25 policy (anyone who looks under 25 years of age will be asked for ID).
We will need to see an ID with your name, face, and the holographic PASS logo on it. If you’re hesitant to bring a driver’s licence or passport, please look into getting a CitizenCard from the post office www.citizencard.com. It can take up to 25 days for your card to process and arrive, so please make sure you have ordered your ID in advance.
We cannot accept photographs of ID. If you are travelling from another country and/or do not have a UK ID, please email us to confirm what can be accepted.
There is no general re-entry to the festival, unless in the case of medical requirement. Please email accessibility@teamlove.org for more information.
Please note, the following items are prohibited and will prevent entry to site:
- Aerosols
- Alcohol, illicit drugs, nitrous oxides/NOS canisters and associated items - balloons, chargers/crackers, grinders, or legal highs
- Animals (with the exception of assistance dogs)
- Anything that could be considered an offensive weapon or could cause danger or nuisance including pocket knives and self defence sprays
- Bicycles, scooters, skateboards, hover boards or any modes of transport other than personal motorised vehicles like wheelchairs
- Cans or bottles other than empty water bottles
- Chairs/stools or any other form of seating except wheelchairs
- Chains, chained wallets or spiked jewellery
- Disposable or single use vapes (vapes which can be both refilled and recharged are allowed)
- Fireworks, laser pens/pointers, or flares
- Food, drink, cool boxes, picnic hampers (with the exception of medical requirement)
- Glass (this includes perfume bottles and similar containers)
- Glitter including biodegradable
- Hi-Vis clothing including waistcoats, jackets or vests, trousers, and shorts
- Pens or paint or anything that can be used for graffiti purposes
- Professional camera, photography or videography equipment, selfie sticks and gimbals
- Umbrellas
- Unmanned aerial vehicles or systems (aka Drones)
- Walkie Talkies and radios
Confiscated items will not be returned. If you believe you need an exception to this list, please email enquiries@lovesavestheday.org and we will do our best to assist you.
If you’re on a quest and need to bring supplies, there’s a lot of services that can already be supplied on this site!
GET INVOLVED
Want to work in the music industry? Excited to get on the guestlist, behind the scenes tours, or the first look at secret gigs? Become a Ticket Ambassador!
Ticket Ambassadors are audience members of Love Saves who have signed up to sell tickets. Official Ambassadors can sell discounted tickets and earn rewards by doing so. Email ambassadors@lovesavestheday.org to learn more.
If you’re considering buying tickets from an ambassador but aren’t sure about their validity, please email ambassadors@lovesavestheday.org so we can confirm for you.
We need skilled bar staff to help ensure the smooth running of the bar operation at Love Saves the Day 2027. Be part of the finest bar crew in the West! For more info and to apply, click here.
Please complete our Trader pre-registration form here.
Are you a DJ based in Bristol/ South West? Are you ready to see your name alongside some of the biggest names in UK music? This is your chance to join the Love Saves 2027 lineup! We’re offering emerging DJs the opportunity to play at one of our stages.
Genres - we're looking for DJ in the realm of:
🎧 Pop, Rap, Hip-Hop and RnB
🎧 House, Techno, Disco and Electronic
🎧 DnB, Jungle, Garage and Bass Music
Submission Period:
📅 Open from 15th Sept 2026 - 2nd of Dec 2026.
👉 Apply Here – Fill out the form, submit your mix, and you could be part of Love Saves 2027!
Successful applicants will be contacted by the second week in January at the latest with an offer to play at the festival.
You can download the Love Saves App here. Be sure to select the 2027 event to be kept up to date with news and ticket announcements. Oh, and if you’re on a quest for clues, you probably want to make sure you’ve got transport sorted.
TRANSPORT
We advise people to plan for public transport to and from Ashton Court as road closures will be in effect. For full details on the Love Bus, road closures, Taxi drop-offs and e-scooter stops, please check here nearer the festival date.
Your quest is far from over, but you've successfully navigated the FAQ challenge! You've found a magic scroll, with the message "flames-395". But what could it mean? Check the quest section of the Love Saves app to see what clue this leads you to!
GENERAL
We are committed to creating a safe, inclusive, and fun environment for everyone. Love Saves The Day will not tolerate discrimination in relation to ethnicity, gender, sexual orientation, faith, physical or cognitive disability, learning difficulties, neurodiversity, health or mental health related vulnerabilities, political beliefs or of any other kind.
Our Code of Conduct is designed to reflect our values and foster a culture of respect to allow everyone to enjoy our festival. It applies to everyone involved in the event; staff, crew and volunteers, festival-goers, guests, performers and artists - we will all be held to the same standards.
Each of us is responsible for our own actions and for looking out for others. Be aware of situations taking place around you - don’t be a bystander, speak up and seek help if you need it.
Love Saves has a zero-tolerance policy for discrimination, harassment or assault. For the purpose of this Code of Conduct this includes:
- Threatening or menacing behaviour
- Physical assault
- Verbal abuse
- Discriminatory slurs and derogatory language of any kind
- Sexual assault
- Sexual harassment
- Domestic Abuse
- Bullying
- Harassment
- Stalking
In the event of a breach of our Code of Conduct, we reserve the right to take any action we feel appropriate, including termination of contract, immediate expulsion from our events, disciplinary action or reporting incidents to the police.
If you witness or are subject to harassment whilst at Love Saves The Day, then please report it to the specially trained teams in the Safer Spaces and Welfare Tents (or any member of staff nearby if more appropriate).
For full details on our sustainable pledges, and how we’re keeping our festivals green, please check out our sustainability page here.
Love Saves The Day is committed to making our event more sustainable. Reducing the impact our festival has on the planet is a priority in every element of the festival, from planning and production to sales and marketing. We want artists and festival-goers to arrive with an eco-conscious attitude and willingness to respect the site and our wider planet.
We engage ourselves to apply and promote a REFUSE - REDUCE - REUSE - REPURPOSE - RECYCLE mind frame in everything we do.
We have signed up to the Drastic on Plastic pledge and will no longer be using single use plastic on our festival site. Due to being a single use plastic, and in line with our sustainability policy and Love Saves Tomorrow ethos, glitter (including bioglitter) is banned on site.
What can you do to help?
- Bring a reusable water bottle
- Walk, cycle, or catch the bus
- Recycle your waste in the appropriate bins
- Eat at least one veggie meal onsite
- Shop your Love Saves The Day outfits second hand or borrow them
- Be kind, don’t be a bystander & Leave No Trace
For more information, please see our sustainability report here.
Love Saves The Day takes place in Ashton Court, which is an open air green-field site. It has some limited pavement, gravel and tarmac paths on the peripheral entrances and exits, however most of the space consists of grass and green space. While there will be some sheltered areas (some small tents and marquees), it is predominantly an open-air event, with most stages uncovered - we would advise all attendees to be prepared for the unpredictable and increasingly adverse British summer weather. We recommend you bring:
- Packable clothing such as waterproof coats and ponchos
- Hats
- Sunglasses
- Empty water bottles which you can refill for free on site
- Sunscreen
- Hand fans
Ground conditions are also weather dependent; if we experience extreme weather the ground may become muddy and the grass may well get churned up, or may dry out unevenly, so appropriate footwear is advised.
To get in touch with us, please email: enquiries@lovesavestheday.org
food & drink
There will be plenty of reasonably-priced bars and traders on site providing a wide variety of refreshments all day long. Vegetarian, vegan and gluten-free options will be available. Please keep an eye on our Food and Drink page nearer to the event date to see a full list of traders’ menus.
We encourage attendees to bring their own empty reusable water bottles, and there will be multiple water refilling stations around the site.
We can’t allow attendees to bring their own food and drink into the venue. There should be food available to cater for most dietary requirements but please do check with each individual vendor in advance of purchasing food if you have particular requirements or allergies. If you have concerns or wish to speak with someone regarding a special dietary requirement which impacts your health, please contact enquiries@lovesavestheday.org
We operate a cashless system across all the bars at Love Saves. Some traders may still accept cash payments, but please ensure you are able to pay on card or Apple / Google Pay before entering the site.
We will once again be running our reusable cup scheme at certain bars. There will be a levy on your first cup - if you always bring your empty cup back to the bar, you won’t be charged again.
site services
We have a fully equipped Medical Centre on site that is managed by qualified staff including doctors and paramedics. Please make yourself aware of its location as you enter the festival. If you suspect somebody is unwell take them to the Medical Tent. If in severe cases they are not moving, please do not attempt to move the individual. Alert a member of Security immediately who will call for the exact help needed.
If you take any medication regularly remember to bring it with you in the original packaging with your prescription label on it and make your friends aware of any illness or allergies you may have. If you are concerned about bringing your medication through the gate, please contact accessibility@teamlove.org.
The Welfare and Safer Spaces tents are located right next to the Medical Centre. If you need to grab a quiet five minutes or just want someone to talk to, the Welfare Tent provides a safe and non-judgemental space to do this.
Safer Spaces will be there working to confront and prevent sexual violence, domestic abuse and harassment. They will be providing access to specialist support, reporting and localised referral pathways.
Diverse UK returns with their Sensory Calm Space, a calm, low-stimulation area for people who are autistic, neurodivergent, or anyone needing a quiet break without leaving the festival. Diverse UK is a charity supporting autistic and neurodivergent people by building social connections, confidence, and reducing isolation.
We will be running a cloakroom, this can be found at the Info Tent. Please check back nearer the event for prices to store large and small items.
Wow, you’re doing a great job following these clues! Your quest is getting pretty involved, huh? Good thing there’s lots of applications for the skills you’re learning.
press
For press applications please contact: hello@weareplaster.com. Your email will then be forwarded to our press team, who can get in touch directly for any follow-up.
