We are proud to announce that Love Saves The Day has been awarded Bronze by the Attitude is Everything Charter of Best Practice. As a festival, each year we are continuing to assess our accessible facilities and are constantly striving to make the site and overall experience better for our deaf, disabled and neurodivergent customers.

The following information provides details about the bookable accessible provisions at the festival. If you have any questions that are not answered below please contact: accessibility@teamlove.org

If you would you like to register to use of any of following accessible facilities:

Personal Assistant Ticket
Viewing Platforms
Accessible Parking
Accessible Toilets
Lowered Bar Areas
Diverse Sensory Calm Space

Firstly, you will need to purchase your own ticket through our website when they become available, and then complete the accessibility form by selecting the facilities you wish to use. You will also need to upload some supporting evidence along with your application. (Please read the form for details of suggested documents). Once you have submitted your form we will get back to you within one week to let you know if it has been approved.

Please note that submission of the form alone does not automatically guarantee eligibility for use of the accessible facilities. If you have any queries about eligibility, please contact us prior to purchasing your ticket at accessibility@teamlove.org

The accessibility form is available here.

If you require the form in an alternative format please contact us at accessibility@teamlove.org or call 01179411611

Our accessible facilities will only be available to ticket holders who have pre-registered their requirements. This is to ensure that we have time to put appropriate provisions in place on site. Please complete the form no later than 29th April 2024. Information packs will be sent out to anyone who has successfully registered during the week before the event.

ACCESSIBILITY

Festival Site Information

Ashton Court is an open green-field site. It has some limited tarmac paths on the peripheral entrances and exits, however most of the space involves inclines and uneven terrain. While there will be some sheltered areas (some stalls and marquees), it is predominantly an open-air event. Ground conditions are therefore weather dependent; if we experience extreme weather the ground has a tendency to become muddy and the grass may well get churned up. This means that mobility across the site may become compromised. We ask you to consider this before purchasing a ticket.

Induction Loops

There will be an induction loop at the Accessibility Box Office and Information Tent.

British Sign Language (BSL) Interpreters

Due to the amount of time required to book performance interpreters for our shows, anyone wishing to have the BSL service needs to contact the accessibility team at least three months prior to the event to ensure there is enough time to put the appropriate provisions in place. Please contact accessibility@teamlove.org for enquiries and we will always do what we can to be as inclusive as possible.

Assistance Dogs

We welcome assistance dogs on the site. There will be an area provided for toileting and drinking. Please let us know on your form if you are bringing a service dog in advance of the event. To organise this please contact accessibility@teamlove.org. (Please note you will be required to send in some evidence of assistance dog training).

Strobes

Please note that strobe effects may be used at this event. However, there will not be any specific announcements prior to their use.

Medical Services and Welfare Area

We have an onsite Medical Tent with trained First Aiders should customers need this service.

Accessoloo

Accessoloo is an onsite changing facility with toilet, hoist and changing table that will be joining us. Please bring your own sling if you wish to use the hoist.

Diverse Sensory Calm Space

We have an onsite sensory calm space provided by Diverse UK. They provide a safe, low level stimulation and recalibration zone for those on the Autistic Spectrum, neurodiverse or for those who need a place to have a moment of calm, rather than having to leave the festival.

If you have any queries, please contact accessibility@teamlove.org or call 0117 941 1611

Please note: The disabled access facilities are for festival goers with permanent disabilities. Unfortunately, pregnancy and those with recent or temporary injuries such as broken legs, hip replacements etc do not qualify.

We take our accessibility seriously and therefore there will be a small number of Mystery Shopper tickets available to disabled customers. For more information please go to the AIE website here.

Within the Accessibility Team we always try to recruit people with their own accessibility needs. This helps us to create a more diverse team and helps us to improve our offering by incorporating those that have lived experience. In addition we have also signed up to the “Attitude Is Everything” Beyond the Music Programme to offer deaf, disabled and neurodivergent people more opportunities within the industry. If you would like to come and volunteer with us please contact accessibility@teamlove.org.